Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you refund or exchange.
Thank you for choosing Sea Land Jewelry. As a small business, we deeply value your support and trust in our products. We strive to provide you with high-quality jewelry that exceeds your expectations. However, we understand that unforeseen circumstances may arise, and we want to ensure your satisfaction with your purchase.
Please note that pearls, being a natural gemstone, may exhibit slight variations in shape, size, color, and surface texture. Additionally, it is normal for pearls to have minor imperfections, often referred to as “defects” or “irregularities.”
These imperfections are not indicative of poor quality; rather, they are inherent characteristics of genuine pearls and serve as a testament to their natural origin and uniqueness. Some common imperfections may include small blemishes, surface irregularities, or variations in luster.
We accept refunds, returns, or replacements only in the event of defective or damaged jewelry. If you receive an item that is defective or damaged, please take a detail photo of that item and send photo via email with order numbers at jewelry.sea.land@gmail.com within 30 days of receiving your order. Our customer service team will guide you through the return or replacement process and provide you with a return authorization number.
Once we receive the photo and inspect it for defects or damages, we will initiate the refund process or offer a replacement, whichever you prefer. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
gift items
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jewelry.sea.land@gmail.com.